The following Booking Conditions together with the "Holiday Information" and all other details contained in this website form the basis of your contract with Discovery Collection Limited. You are, therefore, advised to read the following carefully.

Reservation and confirmation
All holidays and offers advertised in this brochure and on our web site are subject to availability. At the time of you confirming your booking we will confirm your enquiry reference. You then have 5 working days to send us your signed booking form and deposit or full balance if booked within eight weeks prior to departure. If you purchase our recommended travel insurance, the cost of the insurance is required to be paid in full at the time of booking. Upon receipt of your booking form and deposit, we will prepare and issue a confirmation invoice. The contract only comes into existence once the confirmation invoice is issued. We strongly advise you to check all details including the spelling of names on your invoice and inform us if there are any queries within 14 days of receiving your confirmation invoice. Amendment fees will be levied for any changes made outside of this period and will be treated as changes made by you.

Our Invoice
Your confirmation invoice will show the details of your booking, paid amounts and, where applicable, the date of the balance of the payment is due. Please note that we do not always send out reminders for the balance payment therefore it is important to ensure your payment is made on time. There is a late payment fee of £30 per person. We reserve the right to cancel bookings where balances are outstanding within eight weeks to departure. This will be treated as cancellation by you and relevant charges will apply.

Deposit
At the time of booking you must sign a booking form and pay £80 deposit per person plus any insurance premium. There is no deposit requirement for infants unless they occupy an aircraft seat. This is the only payment required until eight weeks before departure except in the case of special offers or if your departure is within eight weeks, in which case full payment will be required.

Special supplements i.e. upgrade on an aircraft seat, connecting flights etc. are payable at the time of booking and in the case of cancellation by you will not be refunded.

Prices and price guarantee
We guarantee that the price of your holiday will not be subject to any surcharges except those resulting from government action, increase on airport taxes, aircraft fuel, airport charges. Even in this case we will absorb an amount equivalent to 2% of the holiday price, which excludes insurance premium and amendment charges. Only amounts in excess of this 2% will be surcharged but where a surcharge is payable there will be an administration charge of 50p per person.

If you pay more than 10% on the holiday price, you will be entitled to cancel your holiday with full refund of all the money paid to us except for any premium paid for the holiday insurance and amendment charges. Should you decide to cancel because of this, you must exercise your right to do so within 14 days from the issue date printed on the invoice.

We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error. Should there be an obviously incorrect price shown we will issue a new invoice and will not be bound by the price quoted on the incorrect invoice. No surcharge will be applied within 30 days of your departure. In view of the financial risk we accept in making this guarantee we will not make any refund as a result of currency movements or reductions in costs. The holiday prices shown in this brochure are in sterling and are calculated on exchange rates on (date of the day of going to print) £1 - TL (exchange rate) published in Financial Times.

Holiday Insurance
We will arrange insurance on your behalf through Citybond Travel Insurance Company as detailed within this brochure. If you do not wish to take the cover we offer it is a stipulation of the booking that you must have comparable or better cover and details of the policy must be sent to us on the booking form. Written notification of you cancelling the holiday must be provided to us immediately the circumstances given rise to a claim occur. Failure to do so may prejudice your entitlement to claim the full charges made.

Late Bookings
Bookings made within 56 days of departure are deemed as late bookings. Full payment will be required immediately and once this has been received by us the relevant booking conditions will apply.

Our Liability to you
a) We promise to make sure that all parts of the holiday we have arranged as part of our contract are provided to a reasonable standard and in accordance with that contract. We will accept responsibility for what our employees, agents and suppliers do or do not do providing that they were at the time of carrying out work authorised by us except where death, personal injury or illness results.
b) If any part of your holiday is not provided as advertised and to a reasonable standard, we will pay you appropriate compensation as long as you have taken all reasonable steps to notify our staff or the supplier locally and given us the opportunity to rectify the problem and mitigate your loss. This acceptance of responsibility is, however, subject to clause "force majeure" and the other terms on these Booking Conditions.
c) We cannot accept responsibility for death, injury or illness caused during your holiday unless it is proved this is due to negligence or omission of our employees, agents, suppliers or sub-contractors or air/sea carriers whilst carrying out the course of their duties on our behalf. All bookings are subject to Conditions of Carriage of the carrier used which are limited by international convention (e.g. Warsaw Convention as amended for international air travel, Athens Convention for international travel over water). For all claims which result from international carriage, compensation can only be paid in those situations where the carriers concerned would be obliged to pay compensation under the relevant international convention. We can supply you the copies of conditions which apply to your air travel on request.
Our liability for any claim (excluding personal injury, illness and death) will be limited to twice the cost of your holiday, excluding insurance premiums and amendment charges.

We have taken all reasonable and proper steps to ensure that the suppliers of the various services, which will be provided to you as part of your holiday, are safe and reputable businesses and that they comply with the local and national laws and regulations which apply to the service they provide. Please note, it is the laws and regulations of the country in which the services are actually provided which apply to your holiday arrangements and not those of the UK. As a general rule, safety and other requirements and standards overseas will not be the same as in the UK and may often be lower.

Personal injury (connected with your holiday). If you and any member of your party suffers illness, injury or death and it is proved this is due to negligence or omission of our employees, agents or suppliers, you must tell us or the supplier involved about your illness or injury whilst you are in resort and write to us within three months of your return from holiday.

Personal injury (not connected with your holiday arrangements). If you or any member of your party suffers illness, injury or death through misadventure as a result of an activity which does not form part of your contracted holiday arrangements we will provide you with all reasonable assistance. This assistance may include the provisions of translation services, communication with authorities and others in foreign resorts, the recommending of foreign lawyers but will not be able to make financial contribution. Please refer to your travel insurance for cover content.

Behaviour of clients
The Company reserve the right in its absolute discretion to terminate without notice the holiday arrangements of any client whose behaviour is such that is likely in the absolute discretion of the Company to cause distress, damage, annoyance or danger to any third party. We will have no further responsibility towards such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.

Your commitment to us
Your contract with us and all matters arising out of it are governed by English Law. We both agree that any dispute, claim or other matter which arises out of or in connection with this contract will be dealt with under the arbitration scheme referred to in clause "Complaints about your holiday" or alternatively by courts of England & Wales.

Complaints about your holiday
We know that, in spite of every effort that we put in to make sure that you have a trouble free enjoyable holiday, from time to time things do go wrong. If you have a complaint you must inform our representatives or your hosts immediately. They will do their utmost to resolve the problem as soon as possible. In the unlikely event that a satisfactory solution is not found and you wish to bring the matter to our attention, please write to our Customer Relations Department in our head office in UK detailing in full the nature of the complaint, date of departure, lead passenger name with your enquiry reference within 28 days of your return. This will allow us to investigate your complaint efficiently and effectively. We are confident that we would be able to reach an amicable settlement, but in the unlikely event of it not being resolved, the dispute may, if you wish, be referred to arbitration, under a specific scheme. Alternatively you can go to your County Court or other suitable court. This contract is governed by English law and subject to the jurisdiction of English Courts.

If we cancel or change your holiday
It is unlikely that we will have to make alterations to your holiday but, as we plan the arrangements many months in advance, we must reserve the right to make changes, or, in certain circumstances, cancel your holiday. Most changes are of a minor nature and we will advise you at the earliest possible date. Occasionally, we have to make "major change" unless for a reason of "Force Majeure" (see relevant clause). When we refer to a "major Change" in these booking conditions, we mean one or more of the following changes when made before departure.
- Cancellation of your holiday
- Change of accommodation to that of a lower official classification or standard
- Change of outward departure time or arrival more than 12 hours
- Change of UK departure point except London Airports (Gatwick, Heathrow, Stansted & Luton)
- Closure of advertised facilities in your hotel for the duration of your stay
If we have to make major change or cancel your holiday we will inform you as quickly as possible. If there is time to do so before departure, we will offer you the choice of the following options;
a) accepting the changed arrangements or
b) purchasing an alternative holiday from us, of a similar standard to that originally booked if available (if the chosen alternative is less expensive than your original one, we will refund the difference but if it is more expensive, we will ask you to pay the difference) or
c) cancel your holiday and send you full refund of all monies you have paid to us except insurance premium or amendment fees within 7 days.
Please note that the above options are not available where any change made is a minor one.

Compensation: If we have to make a major change 8 weeks or less before departure we will also pay you compensation, subject to exceptions outlined, as set out below:

Exceptions
Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where we are forced to make a change as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care, (refer to Force Majeure). For children invoiced at a reduced rate, compensation will be paid on a pro-rata basis of the adult rate. In all cases, our liability for major changes is limited to offering you the above mentioned options and, where applicable, compensation payments. We regret that we cannot pay any expenses, costs, or losses incurred by you as a result of any change. No compensation is payable for minor changes. No compensation is payable for infants unless they are occupying an aircraft seats where compensation will be calculated same as a reduced child fare. See British Airways Flights heading for exceptions on flights.

Force Majeure
Compensation will not be payable if we are forced to cancel, or in any way change, your arrangements due to war, threat of war, industrial dispute, riots, civil strive, political unrest industrial dispute, terrorist activity, natural or nuclear disasters, fire or adverse weather conditions, epidemics, theft, quarantine, medical or customs regulations, technical and administrative problems with transport, closure of airports, breakdown with machinery and equipment, water shortages or other unusual and unforeseeable circumstances beyond our control which could not have been avoided.

Changes to your Holiday*
If you wish to change your booking to another holiday that we operate, or amend details including dates and name changes you may to do so at a fee. The fees for alterations are;
- Name change - £50 per person if made no later than 6 weeks before departure plus airline charges where applicable.
- Date change - £50 per booking admin fee plus the holiday difference if applicable this is in addition to the airline charges.
- No change is allowed within 6 weeks of departure and our cancellation terms would apply to all changes.
- All other changes will be treated as cancellation and re-booking.
- All changes must be made in writing and charges paid in full at the time of changes made to the booking.
- For changes required while you are on holiday due to personal circumstances occurred outside of your control such as, death, illness accident, witness summons or similar, we will do our utmost to help you to get you back to UK, but no guarantees can be given. All applicable charges will have to be made with a credit card or cash locally or via our offices in UK.

Cancelling your holiday *
Should you or member of your party, be forced to cancel, you must write and advise us immediately. We will not accept verbal cancellations. The cancellation letter must be signed by the same person signed the original Booking Form. A cancellation is not affective until a copy of this letter is received by us. To cover our estimated loss caused by the cancellation as we may be unable to resell your holiday or if we can it may not be at full sale price, we must make a charge which is payable by you. The following is our scale of charges;

Period before departure within which written cancellation is recived by us	Amount of cancellation charge per person cancelling expressed as % of total excluding amendments charges and insurance premiums
More than 42 days	£80 (deposit) plus air fare if booked on BA
29 - 42 days	50% plus air fare if booked on BA
22 - 28 days	70% plus air fare if booked on BA
1 - 21 days	100%

*British Airways Flights
Due to recent changes to the British Airways booking rules, we now have to charge the airfare at the time of booking in addition to the £80 deposit. Depending on the available class on chosen flights ( i.e promotional fares are non-changeable and non-cancellable) British Airways will now allow changes to the flights after ticketing as an added flexibility except promotional tickets on economy and club class, at a fee of £40 per transaction plus the fare difference if applicable on the new selected dates. These changes can be done latest 5 days before departure, no change is allowed to tickets that one sector has already been used. The BA flights are exempted from our standard Terms and Conditions detailed above and cancellation terms will be applied excluding the airfare. To protect you from possible charges we strongly recommend having travel insurance in place at the time of booking. Please be aware that once the flights are ticketed (normally within 14 days of making the reservation) they are not cancellable and no refund on the flights will be given.

Travel Documentation
It is your responsibility to have valid documentation. If we incur costs as a result of your holding improper or incorrect documentation, we will look to recover this from you.

ATOL Protection The air holidays and flights in this brochure are ATOL protected, since we hold and Air Travel Organiser's Licence granted by the Civil Aviation Authority. Our ATOL number is 6084. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information, visit the ATOL website at www.atol.org.uk