Privacy Policy

Colchester Travel Ltd are committed to protecting and respecting your privacy.

Outline

At Colchester Travel Ltd, we are committed to protecting and respecting your privacy and maintaining the trust and confidence of our clients. This privacy policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. We will never sell, rent or trade information provided to us, by you, with other companies and businesses for marketing purposes.

For the purpose of the Data Protection Act 1998 the data controller is Colchester Travel Ltd, 39 Crouch Street, Colchester, CO3 3EN.

Information we may collect from you

You may give us information about you, by filling in forms on our website(s) colchestertravel.co.uk, nordicexperience.co.uk, discovery-collection.com, or by corresponding with us by phone, e-mail, meeting our reservations staff, via our social media channels or otherwise.

We may collect and process the following information from you:

  • Your name, age and gender
  • Your contact details: postal address including billing address, telephone numbers and e-mail address
  • Personal information required when quoting or booking your specific holiday
  • Your company name and job role (if applicable)
  • Your credit / debit card details. Please note credit / debit card details are not kept or stored by us. Transactions are carried out by an appropriately regulated third party and only they will hold your details.
  • Your marketing information and communication preferences (These include details of holiday habits and details you are interested in receiving further information on)

This list is not exhaustive, and in specific instances, we may need to collect additional data from you to enable us to enter into a contract of engagement with you.

Occasionally, we may offer visitors to our websites an opportunity to participate in a survey or competition. We may also run competitions and surveys in magazines, newspapers, radio, television, by direct mail, with third parties including on their websites and on other similar media. Information collected by Colchester Travel when you participate may include your full name, age, postal address, email address and telephone number. This will only be used for the purpose of the survey and competition and will not be used for marketing purposes unless you have consented.

Some of our marketing activity/functions on our website may include a ‘recommend a friend’ promotion. In this case your details may be provided to us by somebody who knows you. The person who has passed your details onto Colchester Travel for this activity will need to advise you and have your permission to send your personal details to us. Your personal information will be handled in the way as detailed in this privacy policy.

How we use the information we have about you

By becoming a customer you consent to receive from us our marketing communications and details of special offers or products which we may think may be of interest to you, unless you expressly ask not to be contacted in this way when you make your booking with us.

Your information will be held for our internal use to allow us to improve the services and products we offer, your customer experience, and to enable us to comply with our contractual obligations.

If you telephone us, calls may be recorded for training and quality purposes. We will only share your personal information with our authorised travel service providers, and only as necessary in order to complete a transaction that you have specifically requested.

Your details may be provided to security or credit checking companies, public authorities such as customs/immigration if necessary, or to others as required by law.

We may also pass your details to any successor to our business (or any relevant part of it).

Information you provide may also be used for statistical purposes. For further details please refer to the section ‘Website Cookies’ and ‘Google Analytics’

If you have opted in to our mailing list, we will use the information provided by you to occasionally email you information deemed relevant to you on the services we offer, news, updates and competitions – consent.

Consent

By disclosing your personal information to us on one of our websites, by email or over the telephone, you consent to the collection, storage, processing and other use of your personal information by us in the manner set out in this Privacy Policy. Some information and emails sent to us may be used as testimonials or case studies but no email address or contact details will be displayed.

How to opt out of receiving marketing communications from us

If you do not want your details used for marketing purposes please advise us at the address below:

Colchester Travel, 39 Crouch Street, Colchester, CO3 3EN or telephone us on 01206 508888 or email us using the contact details on our website.

You can unsubscribe at any time by clicking on an unsubscribe link on any of our marketing emails.

How we protect your information

The data we collect from you will be stored within the UK. By submitting your personal data you agree to the storing and processing of this data. We will take all reasonable steps to ensure that your data is treated securely and in accordance with this privacy policy.

We may send your details outside the European Economic Area (EEA), e.g. if your holiday is outside the EEA and the hotel needs to be advised of your details. Due to the global nature of the infrastructure of the internet please be aware that controls on data protection outside the EEA may not be as strict as in the UK.

Disclosure of your information

We may share your information with selected partners including:

  • Business partners, venues, suppliers and subcontractors in relation to an enquiry or booking you have made with us, or for the performance of any contract we enter into with you.
  • We may disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Colchester Travel Ltd, our customers, or others.
  • This includes exchanging information with other companies and organisations for the purposes of fraud protection, insurance and credit risk reduction.

Types of data we collect

Website cookies

  • Cookies are text files which our web site, like most sites, places on your computer when you visit. For further information about cookies, visit www.aboutcookies.org or www.allaboutcookies.org.
  • We use cookies on our site based on the grounds of our legitimate interests, to help us monitor visitor use of our site through Google Analytics in order to improve it and to ensure that content is presented in the most effective manner for you and for your computer and keep our site safe and secure.

Google Analytics

  • When you visit colchestertravel.co.uk, discovery-collection.com, nordicexperience.co.uk or any of our websites we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site.
  • This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Mailing Lists

  • As part of the registration process for you to receive newsletters and services updates from us, we collect personal information. We use that information to tell you about the services you have asked us to keep you informed about, to contact you if we need to obtain or provide additional information, to check our records are correct and to occasionally check that you are happy and satisfied. We don't rent or trade email lists with other organisations and businesses.
  • We use third-party providers, MailChimp, Campaign Monitor and Radar Marketing, to deliver our marketing and news / updates. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our mailings. You can unsubscribe to general mailings at any time by clicking the unsubscribe link at the bottom of any of our emails.

Access to information

You have the right to ask us in writing for a copy of the information which we hold about you (for which we may charge a statutory fee). Any request should be addressed to:

Colchester Travel, 39 Crouch Street, Colchester, CO3 3EN.

If you believe that any of your personal information that is held or being processed is incorrect then please contact us immediately at the postal address or email address below. Any information found to be incorrect will be corrected as soon as possible. If at any time you believe that we have not adhered to these principles, please notify us by email using the contact details on our website or write to us at Colchester Travel, 39 Crouch Street, Colchester, CO3 3EN

Changes to our Privacy Policy

We regularly review our privacy policy and update it when necessary. Any changes we may make in the future will be posted on this page. Please check this page periodically to ensure you agree with any changes to this policy.

This policy was last updated on 19th May 2018

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